Windsor Prose

Shipping methods and costs

• We deliver to most cities within India

- For more information, please contact our customer care service at info@mouldindia.in or +91-22-23512917

SHIPPING RESTRICTION

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

IMPORTANT INFORMATION

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
We are unable to redirect orders once items have been dispatched.
All orders require a signature upon receipt.

WHEN DO WE DELIVER

All domestic orders will take about 7- 14 working days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request. 

FREE SHIPPING

Free shipping is offered to only customers in India.

INSURANCE

Mould insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which time responsibility for the good is transferred to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Mould and transfer of responsibility in the same way.

 How to Shop

Our Products

Mouldindia.in sells luxury fashion and artifacts/furniture from India’s most coveted designers and European artists respectively. A complete list of all our designers and collections, are provided on the respective home pages. 

As an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic.

How to Shop

1. Use the COLLECTIONS link to help you find what you are looking for.
2. Once you have found an item you wish to purchase, select the quantity and click on the ADD TO CART button below each item.
3. Review the items in your shopping bag by clicking the CART link at the top of the page. You can use the REMOVE FROM BASKET link to delete items from your shopping bag.
4. Click on PROCEED TO PURCHASE to complete your order.

First time Orders

For your security, please be aware that first-time orders can only be shipped to the cardholder's billing address or a corporate work address, which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. For Cash on Delivery orders, please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Sizing Information

Dimensions of the products will be provided on the individual product page (where applicable). 

If you need more help, our customer care team can answer all your questions on sizing and fit - simply email info@mouldindia.in for advice.

Packaging Options

Regular Packaging

Your order will be delivered in our standard product boxes, which will include sufficient protection for each product. These boxes are specifically packed for goods that are to be transited.  

Signature Gift Packaging

Please the tab on the header to view an example of our signature gift packaging. Upon checkout, please specify if you require the product to be gift packaged.

Your Account

Register with us and you'll be able to enjoy the following benefits through your Mould Shop account:

1. Track your orders and review past purchases
2. Request your return or exchange directly from your account (Since we do not accept returns or exchanges, this will be on a case to case basis)
3. Save your address and card details so you can shop even quicker next time
4. Manage your account details, address book and email preferences

 To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details.

Forgot Password

If you have forgotten your password, click here to change it or follow the FORGOT PASSWORD instructions on the SIGN IN page.